Support & Maintenance

Ongoing maintenance, bug fixes and technical support with agreed response times.

Registered business line: VSIC 6290 — Other information technology and computer service activities

Software needs care after launch: libraries age, platforms change their APIs, and small bugs pile up. A support plan gives you a team that already knows your system and can respond quickly.

We work from a written plan with clear response times, and every month ends with a report you can check against the invoice.

What we deliver

Bug fixes and small improvements
Dependency, security and operating system updates
A monthly block of technical support hours
Response times (SLA) defined in the contract
Incident investigation with a written summary
A monthly report of the work done

Typical use cases

Inherited codebase

The original developer has moved on. We document the system, fix what is urgent and keep it running.

Keeping systems current

Regular updates so libraries, servers and integrations do not fall years behind.

Priority help

Faster responses for critical issues during agreed hours, written into your support plan.

Tech we use

Node.js
TypeScript
Python
PostgreSQL
Linux
Docker
Git

How it works

01
Onboarding

We get access, read the code, and write a short overview of the system and its risks.
02
Agree the plan

Hours per month, response times and priorities, written into the contract.
03
Ongoing work

Requests are logged, worked through in priority order, and confirmed when done.
04
Monthly report

What was done, hours used and recommendations — followed by acceptance and the invoice.